Frequently Ask Questions
What are your shipping speeds?
What are your shipping speeds?
• We typically ship via USPS and UPS depending on the size of box you order. All gift boxes include FREE shipping and are processed within 24 business hours of being ordered. Typical delivery is within 2-4 days of placing your order.
• Processing time includes handwriting your card (if applicable) and hand packing your box in our warehouse. You will receive a tracking number via email once your order has been processed and shipped.
• Currently we can not accept next day shipping, but will be working on this option in the coming weeks.
How do I track my package?
How do I track my package?
• For UPS shipments, you may track your package at this website or call the UPS customer service phone number at 1-800-742-5877.
I need to change my order's shipping address, and it hasn't shipped yet.
I need to change my order's shipping address, and it hasn't shipped yet.
• For address changes, please contact erik@giveanorange.com immediately with your order number and the changes needed. If it is something we can do and the order is not yet processed or shipped, we will accommodate as best we can. If not, we may not be able to accommodate this change.
Do you ship to APO addresses and PO boxes?
Do you ship to APO addresses and PO boxes?
• We are only able to ship to PO and APO addresses via the Flat Rate USPS and First Class service. Faster shipping options to PO and APO addresses is not currently offered. Please note, this is a limitation with our UPS shipping partnership.
How do I ship multiple gifts to different addresses?
How do I ship multiple gifts to different addresses?
• Please send us an email to erik@giveanorange.com with what you are wanting to order and we will help create a custom order for you.
Can I have a gift arrive on an exact date?
Can I have a gift arrive on an exact date?
• Not at this time! Please note, all ranges are approximate and NOT guaranteed. Note: We do not ship on weekends or bank holidays.
What happens if my box gets returned to you due to wrong address input?
What happens if my box gets returned to you due to wrong address input?
• Once we receive the box back at our warehouse, we will reach out to you to provide two options:
1. We will refund the box upon receipt minus a $15 restocking fee for labor, shipping costs and to discard the custom made card and the box as well as any perishable items.
2. We will reship the box to a NEW address for a $15 reshipping fee.
My package shows as “delivered” but I can’t find it. What should I do?
My package shows as “delivered” but I can’t find it. What should I do?
• We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package.
• Please confirm that the shipping address provided is a correct and valid address.
• If you’re still unable to locate the package, contact us at erik@giveanorange.com for further assistance.
What's your cancellation/refund policy?
What's your cancellation/refund policy?
• All sales are final from GiveAnOrange. We issue no refunds or order cancellations. If you have feedback or issues, please let us know by emailing us at erik@giveanorange.com.
I'm interested in bulk/corporate gifting or custom orders.
I'm interested in bulk/corporate gifting or custom orders.
• Email erik@giveanorange.com